Returns & Exchanges

At Black Forest, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day window for all returns and exchanges on items in original condition. Our streamlined process ensures that your experience remains as seamless and premium as the clothing we design.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unworn items with original tags attached into their original packaging and include the printed return authorization slip inside.

3

Ship the Items

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

4

Receive Refund or Credit

Once our quality team inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing