Frequently Asked Questions

Everything you need to know about your Black Forest shopping experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 7 business days of receipt.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Black Forest is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in all our seasonal collections.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team.